Frequently asked questions
We have put together some commonly asked questions.
What services does Caliber8 Digital offer?
We offer product sourcing, supply chain management, store management, admin support, customer support, and social media management.
How does the onboarding process work?
We begin with a preliminary discussion to comprehend your requirements. Following that, we pair you with a committed agent and service supervisor who oversee your project. This procedure typically lasts around 2 weeks from the initial consultation conversation.
How do you ensure the quality of your services?
Our team is handpicked through detailed interviews and extensive training. We pair each client with a dedicated agent and a service supervisor to monitor and improve service quality continuously. Furthermore, we don't onboard new clients unless we have capacity for it.
How does Caliber8 Digital use AI in its processes?
Our Agents take various Workshops and courses to improve their Tech-savviness & we train them to use AI as an assistant to enhance work speed and efficiency. However, we ensure that all work-related data remains private and secure, using AI only with your approval & without sharing sensitive data.
What happens if my dedicated agent is unavailable?
Our agent and supervisor system ensures that there is always a backup. If your dedicated agent is unavailable, the supervisor will provide cover or arrange for another team member to step in, minimizing any downtime.
How do you handle process improvements?
Our service supervisors identify areas for improvement and coordinate with our team to develop customized solutions. These are then presented to you for approval and implemented to enhance efficiency.